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Saw some poor reviews before we booked our stay here but having stayed at another hallmark hotel which we enjoyed, we decided to risk it. Glad we did. Hotel staff where exceptionally friendly and helpful. Food was also very good (apart from the Tapas which we skipped). Only slight issues where the heat in our room (it was boiling hot in March even though we had radiator off and window open) and mediocre spa. For money though I have no complaints and would happily stay again.
(I'd also recommend parking in the car park off the main road. The side road one was always full. I just wish the main road car park was better sign posted....)