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The venue was ok, clean enough, not particularly great atmosphere with noisy hairdressing and no music or usual spa type stuff.
The treatment itself was below expectations. It was a normal wax but therapist didn't take note of hair growth direction so ripped a lot of hairs. Was relatively thorough but no attention to detail so still had some hairs missed. Kind of missed the point of a professional wax.
Had lower arms and legs done. Legs were better than arms, but as no note of hair growth, grown back within a week. A bit longer than a shave, but not worth the money. Probably the same as a home wax, although admittedly the arms are harder on your own.