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Joined in June 2009. The place used to be clean and the changing rooms clean with an operating machine to buy shampoos and body lotions. There was always a cleaner in the changing rooms cleaning the facilities. Within three months no cleaner, no machine operating for 9 months to get lotions and potions, soapy cubicles to walk into, i found it totally disgusting and judging by others i spoke to they felt the same. Kids of under 15 allowed in the cubicles until people complained. Not very nice standing naked next to a 14 year old boy. Kids never used to be allowed in the weight changing area but they started letting them in if they were with parents or paying for a personnel instructor. Now male kids over the age of 8 are not allowed in female changing rooms. I still dont agree with that at all. In the weights room the men get off the running machines and striders and leave all sweat on the machines and then someone else has to go on and use it afterwards. You get chewing gum stuck in the parts of the machine that you are supposed to put your bottle of water. I joined in June and two weeks later got a shoulder injury due to the instructor giving me too heavy weights. I booked in with their physio and he never turned up for work so had to have his mate at my home address. Waste of money and he made my injury worse and then i had to deal with his wife cos he was touching me up. Since i have had treatment at Lister Hospital and am still not over the injury that i sustained over a year ago. I now go to a lovely gym at Hitchin that are a lot more experienced in giving ladies weight training. When i left i thought i had to give a months notice but it turned out to be two months notice. I had moved to Hitchin so said i would be back in Stevenage shortly and go and pay the remainder. They hassled me for the money by post to my old address even though i gave them my new address, phoning me, and then putting my account in hands of a solicitor. And adding another £50 on top. I have since settled with them and believe me i dont ever want to go back to that filth or hope nobody else joins and goes through what i have.