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Ania



Verified (?) Visited Mar 2014

Unfortunately, I will not be returning to this salon. Having arrived only 10 minutes early for my appointment, I was greeted with the news that the stylist my appointment was with had called in sick. The owner of the salon was in the process of calling me.. 10 minutes before my appointment. He asked if I could come back later on in the day which I said wasn't possible. I had a big event to go to that evening and I needed to get my hair done, so he said I could wait until he had finished his appointment. So I waited for 2 hours while he did a set of highlights (on a lady with short hair I may add). Whilst I was waiting, another lady walked in and he was completely unaware she even had an appointment and had to turn her away.

I finally sat down in the chair for my half a head of highlights which should have taken an hour an half at most to complete, it took him 3 hours! My hair was so over processed because he left the highlights on for far too long. He didn't add any product to my hair before cutting or drying it and he didn't even show me the back of my hair when it was done.

I know it wasn't his fault that his stylist called in sick, but he was honestly the slowest hairdresser I have ever experienced, and the fact that his salon falls to pieces when one member of staff fails to come in is unbelievable. I spent a total of 5 hours in that salon and came out with worse hair then what I went in with and without any kind of compensation or extra treatments to make up for the fact I had wasted half of my day because of his incompetence.

Maybe his stylist is great and I would have had a completely different experience if she had been well... unfortunately, I'm not willing to find out!

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