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I had half a head off highlights and a cut. I asked for a fringe which I hadn't before and I am really pleased with the results. The colour came out really well, and Sarah made sure they looked natural rather than stripey! Overall it was a good experience, the only thing I could fault was that the magazines were pretty old and as my hair is long, sitting for 2 1?2 hours can get a bit boring. Other than that, I would recommend it.