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I purchased this deal for my 17 year old daughter, she arrived 10 minutes late for her appointment and had to be re scheduled in for another day, ( slight flexibility could be adopted!) She absolutely loved her hair cut and bombshell blowout. The only thing I guess I was disappointed with was she was offered tea or coffee which she does not drink, but the salon did not offer her the coke and ice cream float/ cake as described in the voucher. I think if they offer it as part of the deal they should offer it, otherwise just remove it from the voucher. However she did love the hair cut which is by far more important !