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While I would usually give this spa 100% this time I have a few displeasures. The facilities wre top class as was the rest room lounge area and restaurant. The rasul treatment however left a lot to be desired. We had to enter the chambre cover ourselves with mud and press the button for the steam to fill the room. As we have never had one before we were not sure how much steam to expect. I pressed the button several times as no steam seemed to accumulate. When we got out I asked others how much steam there was and they could not see each other therefore something was drastically wrong with our session. I pointed this out to the manager who said she would check it out and get back to us. She there seemed to be nothing wrong but would get it looked at the next day. We have heard nothing else and feel we have still not had a real rasul experience. The massage I have is normally fantastic but on this occasion it was so firm that I have been in pain ever since. This was far too firm for me. However we love going to Norton House and all other experiences have been great so I will just write this one down to experience. It was well worth money and we did have an enjoyable day and will be back.