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Very disappointed. Booked on line (and paid), but then received email saying this booking could not be honoured. OK, it was a last minute booking, made very early morning for that evening, but if appointments are being offered they should be available?
It makes a complete farce of online booking if you need to ring up to check it is actually going to be possible.
Puts me off using the system & leaves me with a "credit note" for a system I don't want to use again.