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Had to wait half and hour before going in, due to previous customer running late, the treatment room was cold and not well insulated from the salon noise and chatter, and the towels on the massage bed were wet and had make up stains on, (obviously unchanged from previous client's treatment -bleugh!!!) however on the plus side, the full body massage was blissfully relaxing. A good deal, but the few minor issues need sorting out to make everything perfect.