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Spa Naturel at Mercure Hythe Imperial Hotel & Spa

Anonymous

Our stay was great, the staff were helpful and courteous and the food available from the bar at lunchtime and the restaurant in the evening was excellent. The only disappointing thing was that having agreed to pay extra to secure the jacuzzi room a few weeks before, being told on arrival that not all the water jets were working properly. We were given the option of either changing rooms or accepting the room with the defective jacuzzi. We elected for the latter but also with the additional charge being waived that was a nice gesture. Unfortunately, once we tried to use the jacuzzi later in the evening, we were unable to get it to work at all despite ensuring that the water level was above the outlets from the water jets as instructed. I feel we were treated fairly as customers but it was still a bit of a disappointment not to have the jacuzzi working in the room that we'd booked especially.

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