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I was on time. Staff were busy yet salon appeared to not be busy. Treatment started at 10:15 and ended at 11:15 even though my voucher stated a 1 hour 45 minute treatment. Had I paid full price for it, it would have been very disappointing. The facial was okay, the beautician talked to me for much of the time and I preferred silence.
It was nice that she offered to put on some make up at the end, considering that was still my allocated time. She was also knowledgable and shared interesting facts about skin care with me.