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I found the staff really rude and unhelpful, i was kept waiting while they chatted amongst themselves. When i was given the microdermabrasion, i was not really told what to expect, just plonked in the chair, treated quite roughly. All the time the lady was only interested in trying to sell me their products and made me feel really bad about myself to do so. I was given some threading,on my face, which i thought was part of the package, ( and had to ask her to stop, as i found this too painful.) After that, i just wanted to get out of there. I was told i owed £15 for the threading, which she did waive when i protested about not being told of this beforehand and also as i did not have the full threading.The whole thing left me confused.At the time of booking, it was for the eyebrow/lash treatment,and manicure, but only said the crytsal microdermarasion on the voucher. I was not even offered these.I felt throughly cheated and would never step inside that place again and am very weary of buying any other beauty treatments from now on.