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Health Club and Spa at Hallmark Hotel Bournemouth

I went there for my girlfriends Birthday . At first it took me 20 minutes to find the room I am in, because there were no signs to navigate us. Then In the bath tub my girl found hair ... (poor cleaning) The next day we went to the SPA (where we had 1 hour treatment included in the price) and the guy from the desk said: " I am sorry but we haven't got any slots where you can go and have your treatment. " So it turned out that we wont have your "SPA" weekend... due to the fact that they "didn't have time for us" .
Thanks a lot for embarrassing me in front of my girlfriend and for the "great" service :)

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