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This is the second facial I have had here, both have been done by Alice, who is amazing. The advice she gave me on the first visit for my cleansing routine has dramatically improved the acne that I was suffering from, it's very nearly completely gone. I cannot recommend her enough. There is no hard sell on products afterwards, however the products that she did recommend, which I bought have been perfect for me. The swimming pool area is nice enough, it would be good to have a bigger sauna though, and some more beds as there are only a few. And one last thing which is not a deal breaker but a little awkward is the route from the swimming area to the Spa. You have to walk back through reception in your robe, which can be just slightly off-putting.