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It was not what I expected, the whole experience left me feeling a bit meh. Overall, it was a very rushed appointment, with little introduction to the waxing, which considering I had never been waxed before I would have like a bit more of a do you have allergies, have you ever had this done before, this is what and how I am going to do this, etc. It was very poor customer service, they were not rude or anything but not welcoming or making you feel comfortable. The waxing itself, was also below expectations, considering she ended up threading about 10% of the hairs away as my skin did not react very kindly to the wax.