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This spa day was booked weeks in advance by telephone. The day before the spa day, I received a text reminding me of the spa day, which was a lovely little reminder. My cousin and I went in on a Sunday, we were greeted by our first names by the receptionist, which was a nice touch. She welcomed us both, offered us a drink and asked us to fill in a form. The reception area was gorgeous, smelt nice and was clean. We were the only ones in the spa that morning.
Our therapists introduced themselves and took us down to the couples room for a massage and facial. The therapists asked us if we enjoyed the firmness of the massage and adjusted accordingly. During the facial, they addressed the issues that we raised on the form the we filled in earlier. Only slight issue was the noise during the facial, as the therapists selected the appropriate products and turning on the taps - it was noisy and distracting. Then we were taken upstairs for a pedicure. Whilst the therapists worked on our feet and we were given magazines to read and were asked if we wanted anything to drink. The spa was getting a little busy but the atmosphere remained calm. There were roadworks going on outside, the receptionist apologised for this (but there was no need).
When the treatment had finished, the therapists said goodbye and said that they hope to see us again. We felt relaxed and didn't feel as though they were trying to get rid of us. Overall it was a really great experience and I am still impressed with my pedicure!