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The worst of this spa is its sauna door. It has a couple of large metal bolts on the door bar inside. They are deadly hot and could easily burn one's fingers if not careful. I'm surprised this spa could allow this risky door to stay.
I don't want to write more about the attitude of the service of this spa, as it's not worth the time. But it's not professional at all as compared to other spas and massage places I've been in London.
There's no way I'll ever go back to this place if you want to have an enjoyable experience.