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Staff were lovely, however they were busy, so there was a lot of waiting for someone to see us.
The cafe had problems, so we couldn't eat anything, but one type of sandwich.
The relaxation room is right next to a sports studio and when we were in there, there was a judo lesson next door, so it wasn't very relaxing and sounded like a herd of elephants were about to come through the walls.
There is a picture of people relaxing in an alcove, however I was told that doesn't exist anymore and is used to store rubbish.
The massage was lovely and so were the staff, but overall it was a bit disappointing.
When I wrote to them to tell them, they didn't bother to reply to me.... which was nice.