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Spa Naturel at Mercure Sheffield St Paul's Hotel & Spa

Anonymous

DISASTER.
checked in on spa reviver weekend and to sound it out as a wedding venue.first impression was good nice clean lobby efficient staff at front desk. Room was clean and bed was the best I have slept in a hotel. Booked in for evening meal at 8pm this is where it all started to go wrong,the menu you can order from is not the main menu- it's a smaller menu with only a few starters mains and deserts. Ordered a bottle of wine 30 mins later we were still waiting for it to arrive. It eventually turns up and the waiter offers no apology just pours 2 glasses and takes our order for starters mains and desert. Starter arrives and. I have tomato soup it' ok but only luke warn and it takes 20 mins to arrive so 1 hour in we have only just finished starters. The main arrives we both ordered ribeye me rare my partner medium,all . Can say is well done is a understatement and the 6 chips was a bit of a joke considering an £8.50 supplement. Calls waiter over again and he actually apologies and fetches somebody else with him who offers us a drink from the bar and takes our food to be redone. I have eaten 1 of my 6 chips. 5 mins later our food arrives and is cooked better but not as we ordered but by this point we are hungry and decide it's better to let it be and eat. I notice I have only 5 chips. We eat they clear away our plates and then we wait for our desert. At 10.40 I call the waiter across and ask what is happening with our dessert,the restaurant closes at 10.30 he goes into the back only to return and tell us the desert we ordered at 8.30 was not available(sherry trifle). The guy who gave us a drink from the bar comes back and offers us deserts from the main menu and a replacement bottle of wine(the same as we bought earlier). Deserts arrive and they are rubbish to put it blunt. Wine arrives and it's a different (cheaper) bottle to the one we were drinking. We were having an early night ready for the spa treatment in the morning but at 11.30 we were polishing our deserts off and by 12.30 we were just getting ready for bed. Breakfast was a sham and they did not have seats for us so we had a makeshift table,food was bland and tasteless,bacon like cardboard and the mushrooms were boiled to the death. We also felt our breakfast was ruined due to rushing about because of the late night and our treatment in the spa was booked for 10.15. The massage was ok nothing special the saunas ice room and shower experience were also ok nothing special but the swimming pool was freezing to the point my partner could not stay in there her lips were blue. Overall I would recommend that you give this place a miss as it's not the service you will expect.
Update the manager has offered us a free meal for our horrible experience but I think I may decline it was that bad. We definitely will not be booking this place for our wedding.

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