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Overall, I found the experience good but the hotel was rather disorganised and checking in so late in the afternoon meant that using the spa faclities was rather difficult as luggage had to be left in your car or with reception. The spa was pretty full all afternoon so be prepared to wait to use he facilities. The facial was excellent and the package was good value for money. Charges were applied where they shouldn't have been so this took time to go through with staff which again highlighted disorganisation.