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Spa Naturel at Mercure Sheffield St Paul's Hotel & Spa

Anonymous

I've stayed at the mecure several times now, and will continue to come back as I really enjoy the place and feel I get very good value for money, On this occasion I stayed, I felt that the staff where steched due a wedding that was being held at the location, also I felt that they wasnt as responsive as they have been in the past. Especially as theh room I stayed in was extremly cold and they heater wasnt working. I had to wait a while for them to bring my a heater. I know this is very small to mention but as I have said I have always used the Mecure and they have left the standard so high that anything less to me is a drop. So I was slighty disappointed when this happened. I still will continue to use the Mecure as we are all entitled to have a bad day in the office.

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