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Visited Sep 2013 I went there on my own for some 'me' time and I got exactly that! The staff were warm and welcoming and I did use the gym before submitting to three lovely treatments.
Daisy changed the treatments I had booked to make them more prescriptive to what I actually wanted - a lovely foot massage, followed by an excellent head massage then a perfect facial. Nearly 2 hours of pure pampering!
The treatment room was well appointed and very private. The spa and treatments are well worth the visit - much better value than many central London spas and much friendlier staff. I will be visiting again, hopefully soon.