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Beauty Rooms at The Lygon Arms, The Hotel Collection

I went for a spa weekend, every time I went to phone the spa to book treatments for my friend andI no one answered. So i had to just turn up, blind as it were! When I got there my free treatment was not even booked. A total waste of £600.00 I did not go there for the hotel but for the Spa and it was so full we did not even get to use the pool or gym, so went to Warwick Castle for the day. The Spa staff had a ...'computer says no attitude'.... As I said a TOTAL WASTE of £600.00 I am still waiting to hear from the management as they were not around for comment at the weekend although the duty manager offered me a free afternoon tea... Once I stopped laughing at the duty manager for adding insult to injury I declined the free afternoon tea. A TOTAL WASTE of £600.00
I look forward to hearing from you!
PS this is not a fake so do not take it down.

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