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The colourist I had was really good and I was really happy with the colour. I also think B&M offers good value for money generally, especially with the Wahanda offers. My only small criticism is that, because they have some female clients who have their hair done privately, whilst their hair is being washed, a male stylist (as mine was) cannot come through to the hair washing area. As a result, I had to wait longer than the set amount of time for my colour to be washed off (which was fine in the end but I was concerned it might have been on too long).