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I'm not a regular salon goer, as I can find them intimidating, but I don't have this problem here. There's enough small talk for you to be relaxed, the therapist remembers me from one visit to the next.
I went for my first ever Brazilian wax here, and was more than a little worried having heard of other people's experience (of the treatment). However, it's so calm and relaxing, and the therapist so professional that she put me totally at ease. She also kept it as pain free as it's possible to be and was very understanding.
I feel I can trust her (yesterday she advised against me getting my legs waxed as the hair isn't quite long enough and she was worried it would be a waste of my money if it was only partially effective.
The only thing to get used to is the therapy room has a wall that effectively used to be the shop window onto the street. It's now got a treatment on it so you can't see anything from outside, but you can see the silhouette of people passing by on the street. It can take some getting used to but I think it's one of the reasons I relaxed more, as I feel less hemmed in.
It's also great value, and I've found myself getting into a routine of going regularly, so I'd recommend it to anyone.