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When we first arrived, one of the lovely staff members on the desk took our details and called for another staff member to go collect our champagne. She told us to take a seat whilst we waited - which was around 25 minutes, not what we expected. When our champagne arrived she brought us robes and slippers also and told us that she would show us around when we'd finished drinking. As our "spa day" was only for 3 hours and being 25 minutes already in, we felt inclined to finish our drinks pretty quickly. Nobody then offered to show us around even after taking our drinks and having to ASK for towels which were not given. However the facilities are really good in the changing rooms, everything is free to use. The pool is spacious and there was a couple of loungers to relax on. All in all, it was a lovely evening but wouldn't be worth £15 each if the champagne wasn't included. Recently however, I've had two phone calls from Oulton Hall asking if I want to join their gym after already telling them I didn't want to. Maybe they should employ more staff to keep on top of the demand to avoid annoying any customers.