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Overall a very good experience. The highlights in particular are great; the stylist really listened to what I wanted and I am very pleased with the results. The cut is fine but perhaps a little too 'sharp' - I asked for a looser, more layered style - but beautifully dried.
The salon itself felt a bit weird - there is a vast space in the basement which is used for teaching but was closed and dark on Saturday, but I could see down into it, so it felt a bit dead.
The staff were great - when they had a busy moment which coincided with washing my colour off, they gave me a complimentary conditioning treatment while I waited.