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I have been a regular customer at Beauty Works for a couple years now. I can understand certain critical reviews because yes, it can feel bit crammed in the waiting room at busy times and at occasionally I have found a couple therapists that had been called in to cover the extra appointments not of the same standards as the in house ones. This said I love the place and have always found the atmosphere friendly, homely and not at all snobby or snooty (an aspect that I can't stand of beauty salons). The staff is very pleasant and works very well to keep the quality and stay positive even a busy times around the available space. The treatments are really good value for London and Crouch End. I have had excellent treatments with Katy, Misbah and Helen for waxing, manicures and facials. I would maybe only suggest to the salon to maybe keep an eye on the amount of appointments booked so that they can keep offering the same standards at all times to all customers.