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Off to a good start with friendly receptionist, free towel, robe and slipper hire. Quite a nice swim etc... not the most luxurious pool setting (view onto some weeds in the industrial park, dodgy paint work), but fairly clean and not too busy. Lovely sauna.
Waiting room for treatments is really, really, small, just room for 1 sofa and a couple of chairs. It was literally just a windowless box made of partioned walls. Decorated suitably for sure, but sometimes a rat in a petticoat is just that. There was already 4 people in it, and they asked 3 more of us to wait as well - I waited outside. Fully clothed - the whole robe thing is a bit redundant - it doesn't feel right to be in the corridor far from the therapy room in the dressing gown. Maybe that's just me... but most other gym-goers wandering around, and people in the cafe are fully dressed. I'm sure the rooms in that place could be better situated.
Therapist was very pleasant, although they did have a bit of a bad cough, which was of course not her fault, but not very relaxing. Facial was OK - had specified that I have really sensitive skin but didn't really feel assured that the products used were specifically for sensitve skin. Left feeling a bit sore a blotchy to be honest. Good massage technique. Therapist gave me freebies 'because of all the coughing'... although the package I bought did come with samples.
Was a good value deal... probably a fairly good place to be a member of if you live locally (for the pool/gym etc) - friendly staff, clean, good facilities... but not a particularly luxurious spa day. Maybe Duncan should rebrand as a private leisure centre?