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Leisure & Spa at The Cambridge Belfry, A QHotel

Visited with my husband on a Sunday from 11am-5pm. We have visited a few spas here and abroad in the past and were a bit disappointed with Reflections at the Cambridge Belfry. For a start, the facilities are very basic - a small (but actually nice & hot) sauna, a steam room with uncomfortable plastic seating, an 8-person jacuzzi which needs to be manually turned on every 15 minutes, and a single-depth pool which I found to be quite cold. We used a voucher which meant we only paid £10 for the two of us for access for the day, and to be honest had we paid full price I would have been very unhappy. I have been to spas before (in hotels, not super-posh places) where you at least can help yourself to towels and robes. Here, we only got one towel each (to go in the pool, the sweaty sauna & have a shower afterwards??) and had to pay £5 each extra to hire robes & slippers. The pool is the hotel pool rather than just the spa pool, and from about 3pm was almost exclusively populated with parents & young (2-8 years) children. While I appreciate that excited young children are difficult to control, and the pool should be a place where they can play & let off steam, it made the whole spa environment, including the relaxation rooms & treatment rooms, which were behind two doors, very loud. And the steam room, sauna and jacuzzi, as well as all the beds, are poolside, which essentially makes the whole area unsuitable as a spa. A huge redeeming feature was the staff & treatments. The reception staff were helpful & polite - one of their therapists was unexpectedly absent meaning that one of our treatments had to be moved. They accomodated this immediately and were very apologetic. We had 4 treatments between us and all were excellent, very relaxing and professional, and great value for money. Overall however, not enough to bring us back again.

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