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I arrived about 5 mins early for my appointment and was let in by one of the therapists manning the front. I was not advised how long I would have to wait, but ended up waiting for about 15-20 minutes while my therapist was still with another client. I was not offered a drink but was sat right at the door (the only seat there was) where cold air blasted in each time the door opened. A hot green tea or something would have been appreciated on such a cold day and considering the long wait.
I had a Swedish massage by Renata, who was competent and listened to where my problem areas were and focused on these during the treatment. Overall I enjoyed the massage, which although started late, did last the full hour.