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Mia, the therapist was professional and very friendly. I was amazed with my HD brows, they really framed my face and were both even. However the novalash extensions were ok, close up you could see the black clumps of glue which should be invisible therefore many people asked me about my fake eyelashes. Also they only lasted a few days. I would go back to QTi Beauty for other treatments but not for the lashes.