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I visited the Mercure spa as a special treat from my boyfriend. As it was expensive I had high expectations, which were sadly let down. On arrival I was greeted at the main desk, and given directions down in a lift to get to the spa. When I reached the spa desk however, there was nobody around. I waited until 20 minutes past my treatment time, getting increasingly annoyed and flustered as time ticked on. The relaxation room is just off reception, but nobody told me I was allowed to go in, and I didn't want to go in and miss somebody come back to reception! So I dithered between waiting or going back upstairs or walking around trying to find somebody, until eventually someone did appear and took me for my treatment with no apology.
The treatment itself was fine, but I was too wound up to enjoy it as much as I should have. After the treatment I wasn't offered use of the relaxation room, which I find essential after a spa treatment to revive myself, rather than just being chucked out on the street. I was instead given a feedback form to fill in, but two staff members stood over me while I filled it in- so I chickened out, and gave them a good score. What can I say, I hate confrontation, and I just wanted to get out of there asap.
Trying to find my way back up to main reception, I got lost and a member of kitchen staff had to let me out of the back door. All in all, left much more stressed than I arrived!