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Experience started badly when I arrived early, and kept buzzing at no. 7 but wasn't let in! It later transpired that you're supposed to enter via no1 Harley Street, but this isn't really made clear. I was let in finally by a client leaving, but I found the venue really poorly sign-posted and couldn't find the reception area, which apparently i would have been directed to had I entered via no 1... Anyhow the treatment room itself was lovely, and the therapist Lucy was absolutely wonderful despite my grumpiness! The treatment was very relaxing, and the results were absolutely brilliant. Best lash extensions I've ever had (and I've had a lot!).