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The spa was very busy and in the waiting area not very relaxing with all the people coming and going and phones ringing. The massage was disappointing, I was expecting a deep massage to remove the knots and that wasn't the case. The therapist didn't quite latch the door when she left after the massage and as I was getting dressed it flew open as a couple of men walked past in the adjoining passge, that was not a good ending. I wouldn't use this place again.