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The gym equipment was up to date. We had to wait about 30 minutes in the gym to get a key to use most of the equipment - the only member of staff was giving personal lessons which we eventually had to interrupt. The swimming pool and changing rooms were well maintained and clean. Unfortunately the jacuzzi was out of order on this day. The spa was ok - the person greeting us did not look happy to be there. We booked to have a back, neck and shoulder massage and a facial in the couples room. The therapists were both pleasant but the younger therapist could not stop laughing during both treatments. During the facials, there was lots of whispering and secret hand signals between the therapists which I found unprofessional and un-nerving. The treatments were good but would have been better if the therapists had acted professionally - separate rooms definitely better. The cafe food was enjoyable. Reasonably priced with fair portions.