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I went here with 3 other friends. We we're all booked in for a massage at 4:15pm. Unfortunately we chose to go on a Friday and found ourselves stuck in traffic! It took us three times as long as it should have to get there and we didn't arrive until 6:00pm. We rang the venue at 3:30pm to let them know we we're going to be later and they told us they would try and juggle the treatment time to fit us in. By the time we got there we were pretty sure the treatment was a no no. To our surprise the staff were brilliant, so friendly, and kindly offered to do our massage. It treatment was fantastic. The room created a great atmosphere and after being stuck in a car for 3 hours it came as a great relief. We were so grateful for the staff accommodating us in this way. We then explored the spa area, which is split into separate areas. The facilities were amazing, the best I have been to so far. It meal was also very good, with good service from the staff. We left the setting very relaxed, full and contented.