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The staff here are pleasant enough but defiitely do not know what they are doing! We rang in advance to redeem the voucher. When we arrived they made a big deal about us signing up we couldn't use the facilities on that day and that we would instead have to come in another day for an induction! Essentially the real reason was so that they could make their sales pitch which whilst I udnerstand the reasoning behind it, isn't reasonable as we paid for the voucher and so should be able to redeem it wihtout hassle and/or an awkward sales pitch. We argued our case and in the end they let us use the gym! On future visits the staff were once again inconsistent, some asking for a deposit for the lockers, some not! the gym itself is nothing to write home about. Decent enough facilities although some are out of order and have been that way for a couple of weeks.