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I got stuck in traffic and arrived late, but they were very accommodating. Not very easy to find - should be advertised that it is in the Virgin Gym. Hairdresser was friendly and nice and cut my hair really well. I didnt have my wahanda voucher to hand, but the therapist was fine with me going home and emailing the voucher through. She and the manager were very understanding. The salon was small and underground, and I imagine it would have been a bit overwhelming if it had been full of people. Overall, good experience.