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I was impressed with the flexibility of the venue as they kindly rebooked our spa day when roadworks made us late for our original booking. However, I found the venue very unclear on things such as where everything was, where to get robes and towels from. We were directed up to the spa and had our treatment. We had not been given robes etc so expected these to be given straight after treatment. We got dressed into our swimwear and were then told that we had to go back down to reception of Leisure centre to get our spa bag. The staff upstairs did not have any and would not get them for us. This was embarrassing to go back down to reception in swimwear, where the member of staff was surprised we were not given them upstairs. We were given no guidance as to what facilities were available to us for our spa day (this was our first visit to this venue) and this has put me off further visits. My daughter and I did enjoy our time there, and the cafe was very reasonable, but poorly situated with view onto main road (not somewhere you can relax in a robe halfway through a spa day).