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I was able to book easily and got an appointment at a time that suited me two days later. The facilities were good and I was offered a complimentary drink if I came a bit early as it was my first time at the salon. The facilities were good and they had a good product range. The cut was brilliant and the stylist really understood what I wanted. She gave advice on how future cuts could help develop the look I wanted too. However, I did feel pressurised to buy the Kerastase products they were using. At every opportunity, I was told how the shampoos, conditioners, serums, heat protection etc etc would do wonders for my hair. Even products I already had, it was suggested that I buy gift sets etc. Couldn't help but feel there was commission to be had on product sales! Had it not been for this, I would have given 5 stars.