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The massage we had was lovely (although 15 minutes late!) but the overall experience was very disappointing. We were told to come early and make use of the facilities but as it was a Sunday there were no classes on and the pool area was noisy and full of children having swimming lessons - none of this explained when booking! The sauna, steam and new 'relaxation room' weren't very relaxing at all as they are situation right next to the noisy pool and the huge gaps under the doors don't block out any of the noise - also the aromatherapy[y oils pumped into the steam room were so strong that they made our eyes sting and we could only stay in for 5 minutes!
Lunch in the cafe was terrible - £4.50 for a (cold) microwaved meal isn't a good deal and having the staff yell out your order when its ready to collect from the counter didn't make things any better - the music there was so loud too it was difficult to hold a conversation without shouting. After an hour of this we decided to move to the 'relaxation area' outside the spa to get some peace whilst our treatment time; unfortunately this are is situation right outside the very gym which was playing the same music but louder! Unfortunately there isn't anywhere within the actual spa where you can get away from this unless you're having your treatment.
We were told that there was a complimentary tea and coffee facility however there were lots of empty options in the machine and no milk for anything - after waiting 15 minutes for a therapist to appear we asked for milk then after a further 15 minutes we asked again - the milk came just in time for our treatment so we didn't end up having a drink!
The treatment itself was lovely although we both had to express a little discomfort at the immense pressure used...afterwards we were brought a glass of water and told to come round 'in our own time' and the therapists would be waiting at the desk outside; this I don't think they mean literally as after only 5-10 minutes we were asked to get out of the room as they needed it for their next client!
Another quick latte was had in the noisy cafe downstairs as the area outside the spa was full, this time we were subjected to being hoovered and cleaned around before we got changed and left - overall a very disappointing sap day and one which we will NOT be repeating.