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Voucher holders were herded like cattle and squashed in a small corner of the large restaurant. Food portions were incredibly small and when I asked for my accompanying vegetables to go with my portion of salmon i was told there were none as it was a 'light lunch' but that I could have ordered some at additional cost had they had notice!
For an hour of my visit I had to endure the shouts of a fitness instructor and her terribly loud music as she led a fitness class in the pool. Nowhere could her shouts be escaped! - not even in the steam room. The said instructor also shouted at poor voucher holders who had inadvertently wandered into the pool prior to the class as she told them the class was for members only.
When I complained I was told that the needs of members must come first!