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The staff were very welcoming and the rooms were spotless white and clean-looking with the obligatory "tinkly music". However one oversight was that there were no hangers, hooks or shelves/lockers in the room to put your clothes when you have a body treatment, so I had to put everything on the floor! My therapist was friendly but not OTT which was welcome. I had a hot/cold body treatment which involved a scrub that went hot when applied, which was then wiped off and followed by a cream that went cold when applied. I was disappointed that the scrub was not really WORKED into my skin, as other treatments have been when I have done them elsewhere, so it wasnt massively effective as an exfoliation treatment could have been. I was then wrapped in what was meant to be foil but was actually plastic sheeting and then some sheets. I was asked every so often if I was too hot/cold so that more/less layers could be applied. It was quite cold and uncomfortable being wrapped up, but the facial was very good, involving lots of stages (cleanse, massage, exfoliate, mask, toner, moisturiser), and done very gently - my face felt as smooth as glass afterwards and was very relaxing. The only gripe I have is that the rooms are just next to reception/door so anyone that comes in, or any phone calls, etc can be heard in full which is not the most relaxing thing in the world when you are in a darkened room getting massaged/having a facial and trying to drift away. But for the price £39 I cant complain and would use them again - not as a luxurious treat, but as a functional salon. They have a loyalty card which is stamped every time you spend over £30 on treatments and products, and after 5 stamps you get a £30 voucher.