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I bought a Moroccan Rasul deal as a treat for my husband and I. When I phoned to make a booking the lady on the other end of the phone was very helpful and also informed me that for a discounted price of £28/person we could also get an hour long back massage that would take place immediately after the Moroccan Rasul. I went for it.
Unfortunately, our experience at Portland Hall Spa was terrible. The towels, bathrobes and slippers that we were given were old and tattered. The staff were cold and unapproachable. We were just thrown into the Moroccan Rasul without any proper attention or instructions. After the Rasul we waited around for a good while until we were shown to the treatment room for our back massages. The massage lasted just about 30 minutes - despite being advertised for an hour long massage. The girl who was massaging me had long nails that dug into my back for the entire treatment.
When we were leaving I was going to ask for the name of the manager so I could make them aware of our experience but all five people that had been milling around the reception desk all day were no where to be seen! We waited several minutes expecting someone to at least see us out but no one came!
I would strongly discourage anyone else from going to Portland Hall Spa. The facilities, ambience, treatments were poor and worst of all the staff were very unhelpful and had no concept of customer care. I would also discourage Wahanda from partnering with them in the future.