Logging you in, please wait...

You are logged in

Log in to your account

Does it offend you?

We expect Wahanda citizens to be polite and well mannered so if anything you see on this site causes you offence (profanities, unauthorised advertising, slanderous comments), please let us know and we'll look into right away.

Before you submit your report, have a read of our Community Guidelines to make sure the content of this review breaches them in any way.

If this is your business, see also our tips on dealing with negative feedback.

River Wellbeing Spa at Hotel Rafayel at The Hotel Rafayel

Difficult to get in - Had to knock on the front door of the hotel!!!
Was told by therapist that wahanda voucher was misprinted and we could have a manicure or pedicure, not both.
Waited 45 mins for drinks. My daughter was told no orange juice was available and my 'earl grey' tea was not earl grey.
Steam room not working that day. Loud music from the gym spoilt the relaxed ambience when in the jacuzzi. Jacuzzi only worked after I went to spa reception to ask for it to be turned on.
Felt we received inferior sevice in the restaurant after we informed them we were there with a wahanda voucher. 'Cupcake Afternoon Tea' was only tea and a cupcake. Afternoon tea suggested to me sandwiches and cake.
Overall my daughter and I had a good day but no thanks to the rafayel hotel! Will not recommend to friends.

Venue scores
Cleanliness
Staff
Ambience
Value
Treatment scores

Why are you reporting this review?

Please give us concise information to back up your report

Already a Wahanda citizen?

If you've already registered with Wahanda, why not log in before reporting this content? If you log in we'll be able to get in touch with you once we've reviewed the content you're reporting.

If you're not a citizen, why not register now?

See also our tips on dealing with negative feedback.