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5* service throughout our visit! Staff throughout the hotel were very friendly and helpful and we were looked after and needs catered for, they were always on hand.
Massage was amazing -not one of those tickly ones you often get at spas but firm and theraputic! We enjoyed our tea in the restuarant overlooking the Thames which was relaxing and quiet, also clean and tidy and staff friendly and cheerful. The tea and cupcakes were delicious - 5 georgous sparkly cupcakes on a platter (my friend and I couldnt finish them!) Much more than we would have expected.
We even got offered a shuttle service back to Clapham Junc (a 15min walk away) at the end of our visit! Felt very relaxed and at home, able to walk around in our robes and slippers and enjoy all the facilities at our leisure. Felt comfortable and at ease to do that which is a bonus.
The only things that let it down (minor points)
1) No swimming pool (the exercise pool that they had on site, you had to pay extra to use). Spa facilities were small with only 1 jacuzzi but this didnt cause a problem.
2) Some of the lockers and shower were faulty - but this didnt really bother us too much.
3) Slightly busy at peak time but hang on in there and you will get areas to yourself!
Overall a very enjoyable visit and well worth the money - highly recommended!