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The staff were so friendly and chatty and I was offered drinks several times.I had a soak off and shellac manicure done by a lovely girl called Gemma.She did a great job of painting my nails however the soak off did seem to take a long time and there wasn't any cuticle work or nail oil used on my nails. The filing of my nails was ok but there were sharp edges left which I had to sort when I got home. All in all though it offers such a great range of treatments which not many salons can say they do and the staff and venue are lovely and the prices are great!Would go back again but for a facial or something else instead!