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The place is very odd - feels a bit like sitting in a Soho shop window surrounded by lingerie whilst you wait for your therapist. Mine was running 10 mins late and there was no apology for this, which was annoying. I was looking forward to choosing what flavour wax I wanted, so was disappointed to be led to the 'berry room' and told I was having the berry wax, without any choice. The room seemed clean but I was horrified to find someone else's pubic hair stuck to my foot halfway through the treatment. There was a movie on in the background which I found odd and was not given the option of turning it off. This wax is not for the faint hearted! It was very thorough, but painful at times and the therapist was very heavy handed. I regularly have hot wax but hadn't experienced discomfort like I did this time. The head massage was a complete waste of time and money, and I did not appreciate the hard sales push of after care products at the end of the treatment, the therapist was very pushy, verging on aggressive, to try and get me to buy products. A good wax, but disappointing overall experience.