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I had had the most terrible haircut some month ago in a "posh" hairdressers in Soho, so I was a bit worried about having to go again, but it had to be done eventually. I got my appointment with Monica, and she understood clearly what had to be done. She did explain what went wrong with my last haircut (and she was spot on!) and correct it perfectly well!!! She didnt try to do anything funky, she just did the right thing. She cut what she say she was going to cut and not more. FINALLY a hairdresser who can LISTEN to the customer! The venue might not be posh looking, but you get a great service! (unlike in some posh places!) Got many compliments on my hair cut! :) will go again!